Competitor Monitoring
Services
Process Automation
AI Analytics
Service Integration
Technologies
n8n Workflows
OpenAI GPT-4
Google Sheets API
Client & Year
Oki-toki
2023
Project summary
Automated monitoring system for 19+ contact-center competitors, covering websites, blogs, video channels, social media, and review platforms.
Focus: tracking pricing changes, feature launches, channel activity, and quickly surfacing useful intelligence for the team.
Result: less manual research, daily updates, and faster response to competitor moves.
Project details ...
01
Challenge
Oki-toki needed a system for automatic monitoring of 19+ competitors in the contact center space. It was necessary to track new features, price changes, social media activity and customer reviews on G2/Capterra — manually this would take 20+ hours per week.
02
Solution
Developed a comprehensive system based on n8n with OpenAI GPT-4 integration for AI analysis. The workflow automatically collects data from websites, blogs, YouTube, Facebook, LinkedIn, parses reviews and generates structured reports with insights.
03
Result
Fully automated monitoring system: analysis of 19 companies in 3 minutes, daily reports in Google Sheets, Telegram notifications about important changes. Saving 20+ hours per week and instant reaction to competitor actions.