Competitor Monitoring
Services
Process Automation
AI Analytics
Service Integration
Technologies
n8n Workflows
OpenAI GPT-4
Google Sheets API
Client & Year
Oki-toki
2023
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Project details ...
01
Challenge
Oki-toki needed a system for automatic monitoring of 19+ competitors in the contact center space. It was necessary to track new features, price changes, social media activity and customer reviews on G2/Capterra — manually this would take 20+ hours per week.
02
Solution
Developed a comprehensive system based on n8n with OpenAI GPT-4 integration for AI analysis. The workflow automatically collects data from websites, blogs, YouTube, Facebook, LinkedIn, parses reviews and generates structured reports with insights.
03
Result
Fully automated monitoring system: analysis of 19 companies in 3 minutes, daily reports in Google Sheets, Telegram notifications about important changes. Saving 20+ hours per week and instant reaction to competitor actions.
System Architecture
# n8n Workflow Architecture
Schedule Trigger (daily at 9:00)
↓
Google Sheets → List of 19 companies
↓
Loop Companies
↓
┌──────────────────────────────────────────────┐
│ Parallel data collection: │
│ ├─ Fetch Website → HTML parsing │
│ ├─ Fetch Blog → New articles │
│ ├─ YouTube API → Latest videos │
│ ├─ G2/Capterra → Ratings and reviews │
│ └─ Social Media → FB, LinkedIn activity │
└──────────────────────────────────────────────┘
↓
Merge → Combining all sources
↓
AI Agent (OpenAI GPT-4)
│ • New feature analysis
│ • Competitor issue detection
│ • Customer review insights
│ • Recommendation generation
↓
Format for Sheets → Structured JSON
↓
┌──────────────────────────────────────────────┐
│ Output: │
│ ├─ Google Sheets → Analysis history │
│ └─ Telegram Bot → Team notifications │
└──────────────────────────────────────────────┘